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Frequently Asked Questions


Q. Does the Clubhouse accept cash payments for any purpose?
A. No. The clubhouse, nor any of its staff will accept cash payments of any kind.

 

Q. How do I contact the Master Home Owner Association?
A. Green Acre Properties
    813-600-1100

 

Q. How do I contact Community Development (CDD)?
A. A Mendenhall
    813-632-8048 ext. 104

 

Q. Who do I contact regarding animals?
A. Animal Control
    813-744-5660

    1) Animals running at large:
    Hillsborough County Ordinance 00-26/03-8 Section 10

    2) Waste control:
      Hillsborough County Ordinance 00-26/03-8 Section 15

 

Q. Who do I contact regarding problems with alligators, snakes & other wildlife?
A. Florida Fish & Wildlife Commission:
    866-392-4286

 

Q. How do I get mailbox replacement parts?
A. Creative Mailbox & Sign Designs
    813-818-7100

 

Q. How do my guestsand I use the callbox at the front gate?
A. When a guest comes to the security gate they need to pull up to the call box and follow the intructions below:

  • Press the # key to find residents last name. Next to the last name is a 4-digit code.
  • Enter the 4-digit code to call resident. The resident should answer the phone.
  • If the person is allowed, the resident presses and holds 9 on their phone key-pad, and this will open the visitor gate.
  • If the person is not allowed in, the resident hangs up the phone and they may call security to confirm. (813-244-3196.)
  • Once the 4-digit code is known for the resident, next time a guest comes in all they need to press to call the resident is ## then the 4-digit code. This will call the resident. Security also has a guest list which is for guests allowed in no matter the day or time. (i.e. pet sitters, family members, lawn care service, etc.) Just let Security know to add them.

 

Q. How do I report a streetlight that is out or not working properly?
A. Use the TECO online form Streetlight/Area Light to report the outage. You can also call the automated phone system, (813) 223-0800 (Hillsborough County), (863) 299-0800 (Polk County) or (888) 223-0800 (all other counties or out of state).